Additionally, if you have more than six years of driving experience, your record must:
Have no more than 5 demerit points
Have no more than 3 accidents involving damages greater than $1000, with no more than 2 of those being at-fault
If you have less than six years of driving experience, or a 5N licence, your record must:
Have no more than 3 demerit points
Have no more than 1 accident involving damages greater than $1000, whether you were at-fault or not
As part of the application process, we will obtain and review a copy of your driving abstract if your licence is from Nova Scotia, Newfoundland and Labrador, New Brunswick or Prince Edward Island. You can read more about driving abstracts at Service Nova Scotia.
Please note that CarShare Atlantic reserves the right to refuse any application on the basis of any other information that it deems important in the applicant’s driving record.
You can apply with a licence from another Canadian province. If your licence is from another Atlantic province, we will obtain your driving records for you. However, if your licence is from a non-Atlantic province (Ontario, Quebec, British Columbia, etc.) you must provide a copy of your driver's abstract covering the previous 3 years with your application.
If you have just moved to Nova Scotia, we recommend exchanging your licence prior to applying. You have 90 days from when you move to Nova Scotia to change your licence. Read more at Service Nova Scotia.
If you do not have a Canadian licence, and your stay in Nova Scotia is temporary, you can apply with a licence from another country.
You will need to provide the following documents with your application:
If you are American
A copy of your driver’s licence
If you are from any other country
A copy of your international driver’s licence, or an official translation of your driver’s licence from your home country, if your licence is not in French or English.
A copy of your passport (including your visitor visa if applicable).
No, not necessarily. It all depends on your personal situation and the duration of your stay in Nova Scotia (See “What if I don’t have a Nova Scotia or Canadian driver’s licence?”).
The international driver’s licence is only a translation of the driver’s licence obtained in the issuing country. You must request it before leaving for Nova Scotia. The international driver’s licence is required in addition to, not in place of, your original driver’s licence. To be valid, your international driver’s licence must always be paired with your original licence. If requested by police, you must present both documents.
In some circumstances, if your credit record does not meet our requirements, you may still be able to subscribe (on probation) by choosing one of the Value Plans, which all require a $500 membership bond to join.
No. Here are the 5 most common ways to become a member:
Join CarShare Atlantic by paying a $500 refundable Membership Bond and become a Value Plan member. These plans give you our best hourly and distance rates AND automatic access to FLEX cars at prefered rates.
Choose our FLEX -only plan, in which case you won’t have to pay the $500 refundable Membership Bond or any annual or monthly membership fees. FLEX -only members have access to FLEX cars, but not station-based cars.
Choose our Open Plus Plan, in which case you won’t have to pay the $500 refundable Membership Bond. You will have only have access to Open Plus Plan rates but have access to all cars, including FLEX cars at regular FLEX rates.
Do you have an Epass or UPass? You are eligible to get our Value Package with our Dynamic Duo offer for only $8 per month, without having to pay the $500 refundable Membership Bond.
Do you use transit? CarShare Atlantic members have an exclusive offer to get an annual EPass for a discount with our Dynamic Duo offer.
No matter which plan you choose, remember that you can upgrade at any time. That’s why we often recommend that people who cannot decide on a plan should start with a Open Plan -only membership or the Open Plus Plan. This allows you to try the service before committing to a Value Plan.
If you want to get the most out of CarShare, we recommend the standard Value Plan (our most popular plan) at only $3.50/month. All Value Plans require a $500 refundable membership bond but, as their names suggest, these plans offer the best rates.
Each plan is designed to meet different member needs. Factors to consider include:
If you want to have access to the entire fleet (station-based plus FLEX ) or only to FLEX cars.
Long Distance rates are applied automatically upon completion of your trip, when applicable. Depending on the total kilometres the best rate offered per plan will be applied (Note: Long Distance rates are only available for Value Plan members and do not apply on FLEX car trips). “Learn more +.
No, unless the person is a CarShare Atlantic user in good standing. You cannot lend the vehicle to someone that isn’t one of our subscribers without obtaining permission from CarShare Atlantic in advance.
No. When you use one of our vehicles you are automatically covered by CarShare Atlantic’s auto insurance policy, which includes collision and third-party liability coverage.
If you have collision coverage through your credit card or a personal auto insurance policy, you may waive your participation in CarShare Atlantic’s collision insurance by filling out the Damage Protection Plan Waiver.
When you join, you are asked to select what Damage Protection Plan you’d like to enrol in, in case of a collision or damage to a vehicle during your booking.
Your selected monthly or per-trip Damage Protection Plan fee corresponds to a pre-determined Damage Fee amount, which we would bill to your account in the event of a collision or damage to the vehicle.
The Damage Protection Plan, while it has a small monthly or per-trip fee, limits your liability in the event of a collision or damage to the Damage Fee you selected (either $0, $300 or $600 per collision or damage event).
In the case of a collision, the Damage Fee is billed regardless of whether you are at-fault or not.
In the case of other damage, ensure you do a circle check prior to each trip, and report any damage to the vehicle. A Damage Fee could be applied to the member who booked the last trip prior to it being reported.
Please note, CarShare Atlantic is not an insurance company, and we do not sell auto insurance products. Our auto insurance policies are provided by Aviva in Ontario and Nova Scotia, and La Capitale in Quebec. We strive to manage our members’ costs in the event of damage or collision through our damage protection plan.
It is possible to waive your participation in CarShare Atlantic’s Damage Protection Plan if you are paying your bills through a credit card that offers insurance coverage for vehicle rentals (typically called Collision, Loss and Damage Insurance), or if your personal auto insurance policy provides coverage.
You must fill out the Damage Protection Plan Waiver to choose this option.
You remain financially responsible for any damage incurred to our cars, should your own insurance protection fail to cover it, so ensure that it offers sufficient coverage. A $75 processing fee may apply to any insurance claims processed through your credit card or personal insurance policy.
In case of a collision or damage to the vehicle during your trip, you must notify CarShare Atlantic as soon as possible.
If you are involved in a collision, you must exchange contact and insurance information with the other driver.
If the damage appears to be less than $2,000 in value, reporting to police is not required. If in doubt, always report. A general rule of thumb is each different vehicle panel (i.e. bumper, quarter panel, door) that is damaged will be about $1,000 to repair.
To assist you in the event of a collision, there are copies of collision report forms in the glove box of each vehicle, which outlines the information you should collect at the scene.
As well, you can always call us for assistance if you are involved in a collision and need guidance about how to proceed.
When using a CarShare Atlantic vehicle, you are covered for the following circumstances, among others:
a) third-party liability: any person authorized to operate a vehicle under the Rules & Regulations is covered by a $2 million third-party liability insurance policy, and is subject to all its terms, conditions, and exclusions;
b) collision: any person authorized to operate a vehicle under the Rules & Regulations is covered by collision insurance. Nevertheless, the Member is responsible for paying the Damage Fee corresponding with the Damage Protection Plan option selected by the Member.
Our fleet includes models ranging from Toyota Prius C hybrid, Yaris, and Matrix to Nissan Versa, and Mazda 5. They are easily recognized thanks to the CarShare Atlantic logo on the sides and back of the car.
As part of our Access-Ability Program, we also have an “All Abilities Van” and 3 Mazda
5s equipped with hand control options. Learn more +
You can see the model of a station-based car when using our mobile app or website to make a reservation.
Roof racks: Some of our cars are equipped with roof racks. You can identify the cars equipped with such accessories when making your reservation. Simply select the accessories in the vehicle options.
Bike racks, cargo boxes, etc: we do not provide this type of accessory. However, since our car types are fairly similar, it is possible for you to buy your own accessories and install/remove them yourself when required.
Other accessories: All of our cars have air conditioning and the vast majority have a USB ports. You can identify the cars equipped with such accessories when making your reservation. Simply select the accessories in the vehicle options.
In the winter, you will find a shovel and snow brush in all cars.
The way to access our cars is very similar whether you are using a station-based or FLEX car, but there are some slight differences depending on the service. See answers for this question in each of the following sections:
While the cost of gas is included in our rates, every member is responsible for making sure the cars are adequately fuelled. This is a matter of courtesy to other members. Make sure there is at least a quarter tank of gas at the end of your trip. If the fuel level is below this mark, we ask that everyone does their part and fuels up (regular gas only) before ending their trip.
Use the gas card provided to pay for fueling up. Instructions are found inside the glove box.
If you have trouble paying with the gas card and decide to pay for the gas yourself, simply submit the receipt via our online contact form to be reimbursed.
You simply need to provide copies or photos of the receipts to CarShare using our online contact form. The amount(s) indicated will be reimbursed on your next bill (or the following bill if the expenses weren’t verified in time).
See sectionsD37 to D39 of the Driver Terms to find out more about refundable expenses and the required receipts or documents.
In case of a flat tire, the member must have the damaged tire repaired before returning the vehicle. The resulting expenses, minus an amount of $30 (for the member's share) will be refunded on the member's monthly bill. If you are using a station-based car, a service fee of $20 plus staff time is applied if the member returns the vehicle without taking care of the tire repair. If the member chooses roadside assistance to install the spare tire, or if they choose to have the car towed, CarShare Atlantic will refund up to 50% of any costs incurred as long as the Member Services (hotline) authorizes it beforehand.
If you are using a FLEX car, you are only responsible for installing the spare tire. No need to deal with repairs. Your responsibility is to bring the car back within the FLEX zone or to a FLEX drop-off point and our team will take care of the rest.
If you are using a station-based car, your responsibility is to have the flat tire repaired before returning the car to its station. This is due to the nature of the service. Another member could have reserved the car after you. If you wish, we can always take care of the repair for you. In that case, a $20 service charge will be added to the $30 deductible. In all cases, you are responsible for safely returning the car to its station, and it is always best to contact our customer service if a problem arises.
Our station-based cars can be reserved up to a month in advance. Making a reservation is easy: (1) on our mobile app or website, select the start date/time and the end date/time for your trip; (2) select the nearest station where there’s an available car that meets your needs; (3) save your selection.
Then all you need to do is make your way to your car at the selected time and start your trip. To learn more about station-based cars, watch our video .
Yes. When using a station-based car (as opposed to a FLEX car), you must always select the start date/time and end date/time for your trip. However, you can always extend your reservation once it has begun, for as long as the car is available.
Most of our plan’s hourly rates or maximum daily rates are very low. It’s better to give yourself a little extra time when making a reservation, rather than risk being late (see Rates).
If you don’t know when your trip will end, it’s better to choose a FLEX car. In many cases, this option is not necessarily more expensive than reserving in advance (see Rates).
The Long Distance rates are applied automatically upon completion of your trip, when applicable. Depending on the total kilometres the best rate offered per plan will be applied (Note: Long Distance rates are only available for Value Plan members and do not apply on FLEX car trips). Learn more +
If you use the app or website you can cancel a reservation at no charge if you cancel more than 2 hours before the original start time, or before 9 AM on the original date of your reservation. A calling fee applies if you cancel by phone. See Schedule A: Rates and Fees for all cancellation policy details.
It refers to the date/start time that you entered when making your original reservation. This distinction is important because if we didn’t take this information into account, it would be easy to bypass our cancellation policy by rescheduling the date/start time and then cancelling the reservation afterwards. The fact that the original information is taken into account simply means that at 8 AM, you won’t be able to cancel a trip beginning at 9 AM if you have already changed the trip’s start time and if it originally started before 8 AM. You will, however, be able to release the car.
It is only possible to cancel a trip if you do so before the planned date/start time. If you do it after, our app and website will only give you the option of “Releasing” the car. There is a small, but important, difference between cancelling and releasing.
Releasing a car means that the used portion of the trip remains billable, but by doing so, you make the car available to be reserved by others. In exchange, you receive a credit for 20% of your reservation’s remaining time (usually billable) if applicable.
If your reservation was initially of several days, it is very important to release the car if you return earlier than expected, because only then will you not be billed for the remaining days: cancellation fees never apply beyond the first day (24h). These days will remain billable to your account if you do not release the car. See Schedule A: Rates and Fees for all cancellation policy details.
Place your key fob on the reader located on the driver side of the windshield. This will allow you to unlock the doors and disarm the anti-theft device. You’ll then be able to retrieve the car key from its case in the glove compartment. Remember to put the key back in its case at the end of your trip (See How to end a trip?).
If you encounter an unexpected problem, contact customer service quickly by phone, so that we can handle the situation and avoid any unfortunate consequences for the following user (no calling fees are charged for calls regarding a problem or an emergency). If you simply want to cancel a reservation at the last minute, you can do so through our mobile app or website.
No. Fobbing out isn’t enough. If you have booked a station-based car, use the “Release” feature on our mobile app or website to let us know that the car is now available to other users. You can also call customer service (calling fees could apply) to do so.
Releasing a car means that the used portion of the trip remains billable, but by doing so, you make the car available to be reserved by others. In exchange, you receive a credit for 20% of your reservation’s remaining time (usually billable) if applicable.
If you initially reserved a car for several days, it is very important to release the car if you return earlier than expected. Only then will you not be billed for the remaining days: cancellation fees never apply beyond the first day (24 hours). These days will remain billable on your account if you do not release the car. See Schedule A: Rates and Fess for all cancellation policy details.
No, station-based cars must always be brought back to the original station.
Otherwise, the following user who reserved the car won’t be able to find it.
If you want the freedom of picking up a car in one place and dropping it off somewhere else, it’s better to choose a FLEX car. These cars can be released anywhere as long as the trip ends at a FLEX drop-off point or within the FLEX zone where signage permits. The zone and drop-off points are indicated on the map on our mobile app and website.
Simply place your key fob card on the reader located on the driver side of the windshield to unlock the doors and disarm the anti-theft device. You’ll then be able to retrieve the car key from its case in the glove compartment. Remember to put the key back in its case, as you found it, at the end of your trip.
If you find an available FLEX car you’ll be able to access it by placing your key fob on the reader located on driver side of the windshield. Don’t worry about the reader’s delay. If you haven’t blocked the car in advance through our mobile app or website, the reader is most-likely in energy-saving mode. You will see it flash for about 10 seconds before your key fob is read. Try again if needed. If your attempts end with a red indicator light, it means the car is not available.
Did you block the car in advance? If you didn’t, the reader might be in energy-saving mode upon arrival. You will see it flash for about 10 seconds before your FOB key is read. Try again if needed. If your attempts end with a red indicator light, it means the car is not available. If you did block the car in advance, try two or three times before giving up. It could be due to a temporary communication problem. If it still doesn’t work after a few tries, contact customer service or pick another car nearby.
If you think there is indeed a problem with the car and you decide to use another one, it’s always appreciated if you contact us to let us know.
You can go anywhere in Canada or in the United States with a FLEX car.
However, at the end of your trip, you must always release the car at a FLEX drop-off point or within the FLEX zone, curbside (on public property) in a non-metered space that isn’t subject to parking restrictions.
During stopovers you can park anywhere that signage permits, inside or outside the FLEX zone. Members are responsible for the cost of parking in any paid location (e.g. metered spots) but can park for free at the Waterfront Development and Halifax Port Authority lots. Plus, you can park in the Crombie Reit lots at Scotia Square and Brunswick Place using the parking card we provide.
CarShare cars come equipped with a parking permit for all HRM residential zones. This allows you to park in 1-hour and 2-hour parking spots, as well as residential zones prohibiting parking except by permit.
At the end of your trip:
You can go anywhere you want with a FLEX car, as long as you return it to the FLEX zone or a FLEX drop-off point at the end of your trip. FLEX cars can be parked curbside on public property, in non-metered spaces where signage permits. Parking a FLEX car in a CarShare Atlantic station is prohibited unless the signage designates FLEX parking. The FLEX zone is indicated on all maps on our mobile app or website. For examples of signage and more details on where you can release a FLEX car, check out our FLEX Parking Guide.*
Street cleaning restrictions exception :
You can release a FLEX car in a curbside space with street cleaning restrictions, provided that the car is allowed to remain there until the end of the following day (11:59 pm). For example, if you finish your trip at 2 pm on Wednesday, you cannot leave your car in a space where signs indicate “12:05 am - 8:00 am THURSDAY street cleaning”.
FLEX drop-off points are designated parking spaces for releasing FLEX cars, located on or off street, in areas where other parking options are limited.
Other useful information:
You can start or end a trip at a FLEX drop-off point but using these spaces for temporary stopovers is not allowed: you must park somewhere else if you want to keep the car.
Parking availability is not guaranteed. To know how many spaces are available before heading to a drop-off point, or to find out if any temporary parking restrictions apply to a drop-off point, check out the map on our mobile app or website.
Parking icons on the map are clickable. Click on an icon to find additional information on a specific FLEX drop-off point.
Yes! CarShare cars come equipped with a parking permit for all HRM residential zones. This allows you to park in 1-hour and 2-hour parking spots, as well as residential zones prohibiting parking except by permit.
At the end of your trip: You are not permitted to release a car in a metered parking spot at the end of your trip. Similarly, you are not allowed to release a car in a zone with temporary parking restrictions other than street cleaning (e.g. loading zones or dedicated bus lanes) even if parking is permitted at the time of your return. Pay special attention to temporary parking signage for snow removal in the winter.
You can go anywhere you want with a FLEX car, as long as you return it to the FLEX zone or a FLEX drop-off point at the end of your trip. FLEX cars can be parked curbside on public property, in non-metered spaces where signage permits. Parking a FLEX car in a CarShare Atlantic station is prohibited unless the signage designates FLEX parking. The FLEX zone is indicated on all maps on our mobile app or website.
Put the car key back in its case in the glove compartment by connecting the USB key to the USB slot.
Exit the car and place your key fob on the reader to lock the doors and arm the anti-theft device.
Always make sure the doors are properly locked before leaving the vehicle.
During winter, a credit of up to 15 MINUTES is applied for snow removal.
This means that until the end of winter, you will only start paying for your trip when you start driving or 15 minutes after having accessed the car with your key fob.
The snow removal credit is applied regardless of the weather. However, you can only get one credit per car per day. The goal of this policy is to give you the best value by only charging you for the time you use of the car.
Relocation credits allow you to save on your FLEX trip when you help us optimize the distribution of FLEX vehicles by selecting an identified vehicle and releasing it on the Halifax peninsula (within the FLEX zone). You can spot the eligible vehicles thanks to a gift icon.
The credit granted corresponds to the first 30 minutes of your trip. This means you only start paying on the 31st minute. Therefore, you are still eligible for all of the other credits usually offered when using FLEX: blocking the vehicle for up to 30 minutes so you can get to it, 15 minutes credit for snow removal (before driving).
If the city of Halifax declares an overnight parking ban, we offer a reFLEX incentive to encourage members to take FLEX car and keep it off-street for the night. In exchange, you get to use the car free of charge until the reFLEX event is over.
The details and timing of each Winter Ban reFLEX will be sent out by email and social media when the city of Halifax announces an overnight parking ban.
Users are responsible for any vehicle-related fine received during a trip, whether it is a parking or traffic violation. You must pay the fine directly to the agency that issued the ticket, before the due date. If we have to pay the fine ourselves, an administrative processing fee of $20 will automatically be added to your invoice, in addition to the cost of the ticket.
During or at the end of a trip, you are always responsible for parking the car in its designated parking space, or in an area that has no parking restrictions. If the car is left in an area having such restrictions, and we get a fine or the car is towed, you will be fully responsible for costs related to the parking infraction. Depending on the circumstances, services fees may also be billed. See Schedule A: Rates and Feess for details.
Absolutely. All of our cars are equipped with a MACPASS so you enjoy discounts and easier trips when crossing toll bridges and paying for parking at the airport. We add the toll charges to your invoice once they have been charged to us. No service fees are required for now, other than the amount charged by the toll bridge administrators. The toll charges may not be invoiced at the same time as your trip, as there are often delays in receiving toll invoices.
Go to communauto.com and join. using the promo code: CARSHAREATLANTIC. Select the FLEX plan - $600 deductible. A Communauto employee will assign the plan and deductible equivalent to your CarShare membership. You will receive a Communauto invoice. You must pay with the credit card resgistered.
Go to vrtucar.com and join. Once you’ve entered your address, you will be asked to confirm your CarShare Atlantic member number. A plan and deductible equivalent to your membership with CarShare Atlantic will automatically be applied.
You will receive a bill from VRTUCAR. The amount will be automatically charged to the credit card you have registered when joining VRTUCAR.