Eligibility criteria

Am I eligible?
What is the minimum age required to join and what type of licence is needed?
What can I do if I don’t have a Nova Scotia driver’s licence?
If I have an international driver’s licence, am I exempt from having to obtain a Nova Scotia licence?

Application follow-ups

How to access my account for the first time once my CarShare membership has been approved?

Memberships and rates

Is it necessary to have a credit card in order to use your services?
Do I have to pay the $500 membership bond to become a member?
How can I figure out which plan is right for me?
How do I pay my bill?
How often am I billed?
Do I have to select the Long Distance when making my reservation or is it applied automatically?

Authorized drivers

If I join CarShare, will my partner be allowed to drive the car?
Can someone else drive the car instead of me?
Can I lend a vehicle?

Insurance

Is it necessary to have personal car insurance in order to use CarShare Atlantic cars?
What is the deductible in case of an accident?
What does CarShare’s insurance policy cover?
What should I do in case of an accident?

Car models and available equipment

What makes and models are available from CarShare Atlantic?
Can we smoke in the cars?
Are your cars equipped with winter tires?
Do your cars have automatic or standard transmission?
Do you provide accessories such as baby car seats, bike racks, snow brushes, etc?

How it works / Using a car

How do I access a car and disarm the anti-theft device?
How to end a trip?
Who fuels the car?
How can I get an expense reimbursed?
What should I do if I have a flat tire during my trip?
What do I need to know about using a car in winter?

Specific questions regarding the use of station-based cars

To reserve a car

Access the cars

Driving

Ending your trip

Specific questions for FLEX cars

Access the cars

Driving

Parking

Ending your trip

Billing and credits

Snowstorm

Violations and tolls

What should I do if I get a ticket during my trip?
What happens if the car I had parked is towed?
Can I drive on an electronic toll bridge with a CarShare car?

Using CarShare Atlantic elsewhere in the world

How to use Communauto in Quebec?
How to use Communauto in Paris?
How to use Vrtucar in Ontario?