CarShare Atlantic has implemented measures to meet the standard required for restricting access and storage for personal information for outside of Canada.
Members’ personal identifiable information will never be routinely transmitted to computer systems not located in Canada.
CarShare Atlantic will require specific advance permission before it sends personal Information outside Canada (i.e., to obtain driving records of applicants from non-Canadian jurisdictions, to facilitate a Member’s request for Guest memberships in CarSharing Organizations in other countries).
When you make an Application for Membership, become a Member, make a reservation, drive a vehicle and/or communicate with CarShare Atlantic, including for the purposes of payment, we need to collect certain Information about you in order to provide our services.
We ask for information necessary to identify you, assess your eligibility for membership, and once a member, to contact you to provide the requested service, track and/or confirm your vehicle usage, monitor fleet safety, and administer your Membership, including invoicing and payment.
As our service is available on a self-serve basis every hour of every day, and situations may arise at any time requiring that we contact a member about a current or upcoming reservation, we ask for information that would allow us to contact you in a timely manner.
If a member chooses to not be fully accessible (i.e., providing only a workplace phone number) they are responsible for any consequential problems arising as a consequence.
Choices that you make about your membership — for instance method of payment – may influence the Information that we collect from you. However, this Information will include at least some of the following about you, and/or collected in the following ways:
When you make a vehicle reservation, we may use Internet “Cookies” and other security features to provide secure service for our Internet Reservation Website. We may also record any in-coming or -out-going telephone calls for quality control and data assurance purposes. In addition, we employ a third party Call Centre which will have access to some of your non-financial Information in order to provide you with service, including your telephone numbers, name and email address, as well as other Information as required. They may also record incoming and/or out-going telephone calls for quality control, training, and data assurance purposes.
When you drive a vehicle, we will also record Information that details your trip (e.g. which vehicle that you reserved; your trip start and end times, and dates; insurance preferences, gas consumption, distance used and other Information related to the vehicle travel).
In order to better serve you, CarShare Atlantic may employ electronic trip data collection, including electronic and realtime connections to the vehicles internal systems, as well as external electronic hardware and software. This may provide functions such as vehicle location, speed, travel times, and other Information used to calculate and/or verify invoices, maintenance and safety. This data may also be used to prevent fraudulent usage of CarShare Atlantic vehicles, and/ or determine fines for late returns and other use outside the boundaries of the vehicle reservation and/or Driver
In order to provide you with service, CarShare Atlantic may employ electronic and manual data collection through third parties. This may include companies involved with providing our Reservation Website, electronic vehicle data collection, and call center services.
As part of the normal course of your Membership and use of the Service, CarShare Atlantic may also have access to, and collect, Information about you from: Traffic Tickets; Electronic Highway Toll systems; Parking Lot ticket, data systems and attendant; and other CarShare Atlantic Members’ and/or persons witness statements. Where this information pertains to monitoring the safe, lawful, and agreed-upon use of our vehicles, including but not limited to whether you were in control of a vehicle at a specific time as can be ascertained by such Information, you give CarShare Atlantic your express consent to obtain and use this Information.
The Information that we collect about you will be with your express or implied consent, by your request for our services. How we collect Information will depend on how you use our services. We may collect Information directly from you by phone, fax, e-mail, at the counter, upon your completion of an application, or through your use of our Web site.
You may choose not to provide some or all of your Information to us, but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would otherwise expect from us.
We strive to ensure a stress-free rental experience and are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use and disclose your Information for the following purposes:
General purposes:We use your Information
If you have not opted out of receiving marketing materials, we may use and disclose your Information to offer you products and services provided by CarShare Atlantic. CarShare Atlantic does not disclose your Information to Third Parties for the purposes of marketing.
When you provide us with your Information, we will enter your Information into the centralized CarShare Atlantic Reserve Auto online reservation system database that is managed by Communauto Inc of Montreal, QC and the local CarShare Atlantic office computer systems and in physical files. Once your Information is in one of these CarShare Atlantic databases, it will not be used for any purpose not set forth in this policy. Some of your Information will be accessible by CarShare Atlantic, and our Third Party service supplies such as call centre operators.
We take reasonable steps to protect all of the Information we hold from misuse, loss, unauthorised access and modification or disclosure in violation of this policy. This protection applies in relation to Information stored in both electronic and hard copy form. Access to the CarShare Atlantic databases are restricted to authorised personnel and is password protected. Information transmitted through our Web site is encrypted.
You may access any Information that we have collected about you subject to certain exceptions. We will normally provide access without charge unless you either request access to a large volume of Information or we have to access archived records to obtain the Information. In these circumstances, we may impose a reasonable fee. We will advise you of that fee in advance. You may challenge the reasonableness of the cost. Details of how to contact us are set out below. There may be instances where we may not be able to provide you access to your Information, for certain reasons. Among these are; it has been destroyed or deleted after expiry of applicable retention periods, it contains Information of other persons or it contains commercially sensitive or proprietary Information owned by us. If we are unable to provide you access, we will explain why and document that for our records.
You play an active role in assisting CarShare Atlantic in maintaining the accuracy of your Information for as long as it is used for the purposes set out in this policy. Your prompt notification of any changes to your Information will assist us. You can update your preferences and your Information by contacting the CarShare Atlantic Privacy Officer at the contacts set out in this policy. If we don’t agree to make the changes, you may challenge our decision.
Use of Internet Protocol (IP) Addresses: An IP address is a unique number that is automatically assigned to your computer er whenever you are surfing the Internet so that your computer can be identified by the main computers, known as Web servers that serve Web pages. This allows us to identify and gather general Information and data about your use of the site, such as the Web pages viewed on CarShare Atlantic.com, CarShare Atlantic.net, and/or other websites used by CarShare- HFX to provide you service. CarShare Atlantic collects IP addresses for the purposes of: helping us diagnose problems with our main computers, for system administration, to report aggregated Information to our business partners, and to audit the use of our Web site.
When you provide us with your Information, you consent and agree to our use and disclosure of your personal Information in accordance with this Policy including, in particular to:
If you wish to contact us,
(1) to inquire about our privacy practices;
(2) to provide feedback and comments;
(3) to access or correct your Information we have; and/or
(4) to opt out of further communications, contact us as detailed below.
We offer customers the opportunity to opt out of use and disclosure of the customer’s Information for marketing purposes and customer satisfaction surveys. Customers can elect to opt out from any communications for these purposes by contacting us as detailed below.
CarShare Atlantic – CarShare Atlantic Ltd.
2 – 5553 Bloomfield Street, Halifax, Nova Scotia, B3K 1S7
email: privacy@CarShare Atlantic.ca
If you are not satisfied with the way in which we handle your inquiry, please contact Pam Cooley, President, at: pmcooley@CarShare Atlantic.ca